MUMBAI, 5 JULY, 2020 (GPN): Days after people received inflated electricity bills, the Brihanmumbai Electric Supply and Transport (BEST) Undertaking on Friday said that those who have been over charged will be given reimbursement and consumers will be given option to make payment in 3 EMIs.
“For consumers who are overbilled, after taking actual reading, if recovery based on estimated bills is more than the actual bills, the credit will be given to the consumers. Excess amount after adjustment of actual bill shall be credited to the consumer account and will also earn extra credit for the consumer at the prescribed holding charge”, BEST undertaking said in a statement.
The BEST undertaking said that consumers will be given option to make payment in 3 EMIs and no disconnections for outstanding payments will be carried out.
“No disconnections for outstanding payments have been carried out during the lockdown period to avoid any inconvenience to consumers. Wherever the bill is more than double that of the average for the period March to May, consumers will be given option to make payment in 3 EMIs with carrying cost,” BEST undertaking said in a statement.
Meanwhile, it said that those consumers who are under billed, will get bill as per actual consumption based on actual readings. The BEST undertaking also said that the consumers will be given slab benefit by apportioning the actual consumption on monthly basis.
The Maharashtra Electricity Regulatory Commission (MERC) has directed power companies to show transparency in billing and deal with complaints of inflated bills immediately.
Easing of Restrictions and Phase-wise opening of Lockdown. (1/3)#MissionBeginAgain pic.twitter.com/AQ4uW1Q9mT
— CMO Maharashtra (@CMOMaharashtra) June 29, 2020
In a tweet, Maharashtra chief minister Uddhav Thackeray”s office said the MERC took a stock of rising consumer complaints related to exorbitant electricity bills. “The MERC has directed power companies to show transparency in its billing procedures and redress consumer complaints immediately,” the CMO tweeted.
As directed by Hon’ble Chief Minister Uddhav Thackeray ji and discussed with Mayor of Mumbai Kishori Pednekar ji, the BEST is the true lifeline of Mumbai and we will always do what is Best for Mumbaikars.@CMOMaharashtra @mayor_mumbai pic.twitter.com/13jjkjx8fn
— BEST Electricity (@myBESTElectric) July 4, 2020
LETTER ISSUED BY BEST UNDERTAKING- File Photo GPN
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