Guest satisfaction continues its remarkable upward journey from 66 to 94, reflecting Spree Hospitality’s unwavering commitment to service excellence and memorable guest experiences.

MUMBAI, BENGALURU, NATIONAL | 09 JULY, 2026, GPN/ NEWSMAN SACHIN: Spree Hospitality’s achievement of an exceptional Net Promoter Score (NPS) of 94 in the first quarter of FY27, coupled with its consistent improvement over the past five years, reflects the company’s unwavering commitment to delivering outstanding guest experiences across its expanding portfolio

A Journey Built Together

Spree Hospitality has achieved a Net Promoter Score (NPS) of 94 in the first quarter of FY27, following an NPS of 93 in FY26. The achievement reflects the organization’s relentless focus on guest satisfaction, operational excellence and a people-first culture.

The journey has been one of continuous improvement:
FY22 – 66
FY23 – 77
FY24 – 78
FY25 – 85
FY26 – 93
FY27 (Q1) – 94

Far beyond being a performance metric, the score represents thousands of positive guest interactions, memorable stays and consistent service delivery across the company’s growing portfolio.

The achievement comes at a time when Spree Hospitality continues to expand its footprint across India while maintaining a strong focus on delivering consistent guest experiences across its growing portfolio.

Leadership Perspective
“At the beginning of this financial year, during Spree Hospitality’s Annual Conclave, Team Spree collectively committed to achieving an NPS of 94 for FY27. Achieving this milestone in the first quarter is an encouraging start, but more importantly, it reflects the culture, consistency and guest-first mindset we have built together over the years.”

This recognition belongs entirely to Team Spree. As we continue expanding across India, we remain committed to creating memorable experiences that earn our guests’ trust, loyalty and recommendation, every single day.”— Sagar Khurana, Chief Operating Officer, Spree Hospitality.

Founded by Keshav Baljee in 2010, Spree Hospitality, a subsidiary of EaseMyTrip, is one of India’s leading boutique and premium mid-market hospitality management companies. With 50+ operational properties and a robust expansion pipeline, the company manages hotels, resorts, clubs, and hospitality assets across diverse destinations in India.

At the heart of Spree Hospitality lies a simple yet powerful philosophy—DO MORE. More than a tagline, it reflects the company’s commitment to going beyond expectations for its guests, hotel partners, employees, and stakeholders. By combining people-centric hospitality, technology-driven operations and consistent service excellence, Spree Hospitality continues to create memorable guest experiences while delivering sustainable value to hotel owners.

As the company continues to expand across India, it remains committed to redefining hospitality through innovation, operational excellence and a guest-first culture that has consistently earned the trust and recommendation of its guests.