Abhi Assured is a service quality assurance program that benefits travelers by offering them refunds on bus delays, cancellations and compensations for a bad travel experience

HYDERABAD, 15th NOVEMBER 2022 (GPN): AbhiBus, an ixigo group app and a leading online bus-ticketing platform has launched Abhi Assured, a feature aimed to solve some of the neglected and overlooked problems in the bus travel industry and elevating the bus travel experience for travelers at a nominal price point of ₹ 9 per passenger onwards.

Bus delays or sudden cancellations without alternate resolution are some constant challenges being faced by Indian bus travelers which they have accepted as status quo. Other negative experiences like misbehavior en route, bad seat quality, and multiple quality issues are also currently plaguing the industry, and are yet to be resolved by and large.

To resolve these painful concerns faced by bus travelers, AbhiBus has launched a new feature called ‘Abhi Assured’ which provides gratification to passengers in the form of monetary compensation in case of bus delays, service cancellations, bad seat quality, bus model mismatch among a bunch of quality assurance points. Starting at a nominal price point of Rs. 9 per passenger, the new feature will benefit bus travelers facing unexpected delays or negative experiences that impact their bus journey. Through ‘Abhi Assured’ travelers can get up to 150% refund if the bus gets canceled and a 100% refund if there are bus delays and bus quality mismatches.

Mr. Rahul Sharma, AVP, Product of AbhiBus said, “AbhiBus has always strived for the best customer experience through its booking platform. We are partnering with select like-minded bus partners to offer an elevated bus journey experience. Through ‘Abhi Assured’ travelers can claim a range of benefits through our service guarantees and get coverage of up to 150% of their ticket price in case of defaults. Our aim is to guarantee a safe, comfortable  & a seamless travel experience for all bus travelers through Abhi Assured.”

In order to offer specific quality assurance to all ‘Abhi Assured’ users, AbhiBus has tied up with select bus operators known as ‘ASSURED’ partners. Assured partners are top-rated bus operators on AbhiBus who have received the highest service quality ratings on the platform over the years. Users can enjoy a risk-free bus travel experience by opting to pay a premium (starting at Rs. 9 per passenger) for the ASSURED tag benefits.

About ixigo & AbhiBus: 

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited)  is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations. Through the ixigo, ConfirmTkt and AbhiBus apps,  travelers can book train tickets, flight tickets, bus tickets, hotels and cabs, while providing travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information.

AbhiBus is a leading online bus-ticketing platform that aggregates over 2,500 private bus operators and all leading State Road Transport Corporations (“SRTCs”), covering more than 100,000 routes across the country. It is an official ticketing partner for SRTCs and IRCTC. Apart from an e-ticketing platform, AbhiBus provides a state of art online passenger reservation system to more than 350 private bus operators and 5 SRTCs in India including Andhra Pradesh State Road Transport Corporation, Telangana State Road Transport Corporation, Karnataka State Road Transport Corporation, Himachal Road Transport Corporation and Kerala State Road Transport Corporation across India. It’s software solutions include fleet management solutions, vehicle tracking systems, passenger information systems, and logistics, providing a robust and customizable software solution to small and big size bus operators. The business of AbhiBus was acquired by ixigo in August 2021.